Fundamentals of Business Intelligence (FBI) Practice Exam

In Lencioni's model, what does the statement about team members discussing personal lives indicate?

1. Conflict Resolution

2. Absence of Trust

3. Accountability

4. Commitment

The correct answer is: Absence of Trust

The statement about team members discussing personal lives aligns with the concept of trust within a team environment, specifically pointing to the absence of trust. In Lencioni's model, trust is foundational for a high-functioning team. When team members are able to share personal experiences and insights, it reflects a level of vulnerability and openness that fosters trust. Conversely, if team members feel they cannot discuss personal matters, it typically signifies a lack of trust, suggesting that they may not be comfortable sharing their thoughts or feelings for fear of judgment or repercussions. This environment of mistrust can lead to several negative outcomes, including avoidance of open communication, reluctance to seek help or offer assistance, and ultimately a breakdown of team cohesion. Trust enables healthy conflict, accountability, commitment, and improved communication, which are all vital for effective teamwork and business intelligence operations.